- Maintain Inquiry log on day to day basis with proper and accurate feedback.
- Maintain good business relationship with our valuable customers, sales persons, other
departments. - Assisting sales team to achieve target on bringing new customers onboard and maximizing the revenue of sales.
- Provide training on our inhouse system & training to New Joinees.
- Assist sales to update the sales calls/ Sales lead in sales module & inhouse system
- Post Shpt & pre shipping (KYC) documents approval from the branch Manager for smooth transition of the business.
- Handling all customer service related responsibilities & escalation to sales manager / HOD’s / BM
- Customer complaint registration
- Supporting sales team by providing sales leads and co-ordination
- Responding on the inquiries generated by sales within the stipulated time.
- Co-ordination with operations, pricing, system, CEM and other relevant department to facilitate the generation of sales and retention of customers.
- Preparation of reports pertaining to sales management system.
- Follow up with the customers as well as sales for the correct feedback on the quotation / rfqs etc
Job Category: Finance
Job Location: Pune
Position: 2